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Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.
HDI is your trusted source for service management and tech support training and certification, ensuring your employees have the necessary skills to do their jobs well. In addition to training and certification, we offer custom consulting, educational, community-driven content, respected industry events, and more. Our team is dedicated to ensuring your business delivers smarter service and better business outcomes that help you outshine your competition.
SupportWorld Live April 27 - May 2, 2024 | Denver, CO
SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »
Service Management World November 17-21, 2024 | Orlando, FL
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
Leading the technical support field with tips and insights from experts around the globe.
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